The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina
- ISBN10 1322627908
- ISBN13 9781322627908
- Publish Date 1 January 2014
- Publish Status Active
- Out of Print 21 April 2015
- Publish Country US
- Publisher Taylor & Francis Ltd
- Imprint CRC Press
- Format eBook
- Pages 190
- Language English