Six SIgma for Transactions and Service

by Parveen Goel and Praveen Gupta

Many of the Six Sigma methods successfully used in manufacturing are now being utilised in the transactional and service sectors

However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools.

This resource addresses those differences and provides a roadmap for implementing "customer-centric" Six Sigma.

• ISBN13: 9780071443302
• Publish Date: 16 January 2005 (first published 7 January 2005)
• Publish Status: Withdrawn
• Publish Country: US
• Publisher: McGraw-Hill Education - Europe
• Imprint: McGraw-Hill Professional
• Format: Hardcover
• Pages: 558
• Language: English