Nancy Friedman, has been writing about effective customer service for years and has been read by tens of thousands of business professionals. This compilation of over 50 of her most popular and most frequently requested articles is a no-nonsense guide to curing any and all customer service ills in your organization.
- ISBN13 9781599962559
- Publish Date 30 November 2011
- Publish Status Active
- Publish Country US
- Imprint HRD Press Inc.,U.S.
- Format Paperback
- Pages 195
- Language English