Conflict, strife, and contrary points of view. They are part of the workplace landscape, like it or not. And people who cannot deal with differences effectively stunt their career with every single argument. This book provides readers with succinct and clearly delineated guidelines for how to deal with conflict on both an interpersonal and an organizational level. The book uses checklists, examples, do's and don'ts, and other learning aids to explain proven methods for resolving differences and specific listening techniques that aid in: giving and receiving criticism; handling conflict at different levels of an organization; and resolving disagreements within a team. The book also delves into the psychological aspects of why different personality types handle friction differently, and how to use that knowledge to restore harmony.
- ISBN10 0814400930
- ISBN13 9780814400937
- Publish Date December 2007 (first published 28 April 1993)
- Publish Status Active
- Publish Country US
- Publisher HarperCollins Focus
- Imprint Amacom
- Edition 2nd Revised edition
- Format eBook
- Pages 111
- Language English