The second edition of this book aims to provide a "tool kit" to supplement good quality management systems and teamwork in the search for customer satisfaction. It sets down some basic principles of quality to provide a platform for improvement and describes the techniques used in process quality control. It is not written for the professional statistician or mathematician, and attempts have been made to eliminate mathematical jargon. The book is written to meet the requirements of students in universities, polytechnics, and colleges engaged in courses on science, technology, engineering, and management subjects, including quality assurance.
- ISBN10 0434914762
- ISBN13 9780434914760
- Publish Date 29 June 1987 (first published July 1986)
- Publish Status Out of Print
- Out of Print 22 April 2010
- Publish Country GB
- Publisher Taylor & Francis Ltd
- Imprint Butterworth-Heinemann Ltd
- Format Paperback
- Language English