Perfect Customer Care provides companies big and small with the answers to some of the most important business questions facing us today. Customers don't come back with those valuable repeat orders unless you show them you care about their satisfaction. That means showing them you know how to look after them, how to provide what they want -- plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success. The Perfect series is a range of practical guides that give clear and straightforward advice on everything from getting your first job to choosing your baby's name. Written by experienced authors offering tried-and-tested tips, each book contains all you need to get it right first time.
- ISBN10 0099406217
- ISBN13 9780099406211
- Publish Date 5 August 1999 (first published 21 April 1994)
- Publish Status Out of Print
- Out of Print 12 November 2004
- Publish Country GB
- Publisher Cornerstone
- Imprint Random House Business Books
- Edition 2nd Revised edition
- Format Paperback (B-Format (198x129 mm))
- Pages 198
- Language English