Empowerment is the key to superior performance and means motivating every employee towards continual improvement in quality, output, sales and customer satisfaction. This fable about a man called Joe Schomoe explains the approach in a different way to business books. There are two ways to read "Zapp", first it is a detective story. The reader is invited to travel with Joe into the 12th dimension and see empowerment as a mysterious lightening bolt, "zapping" employees with energy and enthusiasm. Readers will soon realize how to bring the lightning of empowerment into their organisation. But "Zapp" is also a practical guide. Each chapter ends with a summary of the key principles of empowerment.
- ISBN10 0091749220
- ISBN13 9780091749224
- Publish Date 14 March 1991 (first published 1 September 1989)
- Publish Status Out of Print
- Out of Print 11 August 2005
- Publish Country GB
- Publisher Cornerstone
- Imprint Random House Business Books
- Format Hardcover
- Pages 209
- Language English