The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example. Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customer-service-driven company. New material in this revised edition includes: *"How To Become The Nordstrom Of Your Industry" * Tools for creating a customer-driven culture * Chapters on Nordstrom's online customer service and the innovative social commerce features of its website * Breakthroughs on Nordstrom's multi-channel approach to customer service Nordstrom follows a set of principles that has made it a leader in its industry.
Discover what endears Nordstrom to its customers, and learn how to apply those same standards to your company.
- ISBN10 1118076672
- ISBN13 9781118076675
- Publish Date 27 March 2012 (first published 18 February 2005)
- Publish Status Out of Stock
- Out of Print 15 June 2021
- Publish Country US
- Imprint John Wiley & Sons Inc
- Format Paperback
- Pages 240
- Language English