This book aims to 'clear the fog' which surrounds the concept of TQM. It provides an easy, step-by-step guide to understanding the TQM process. These steps include: understanding the principles; assessing the need for TQM; developing an implementation plan; providing an environment for success; and auditing and monitoring progress. This book has been fully revised for the In a Week series relaunch.
- ISBN10 0340849460
- ISBN13 9780340849460
- Publish Date 28 March 2003 (first published 8 April 1998)
- Publish Status Out of Print
- Out of Print 19 April 2005
- Publish Country GB
- Publisher John Murray Press
- Imprint John Murray Learning
- Edition 3rd Revised edition
- Format Paperback
- Pages 96
- Language English