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This book aims to 'clear the fog' which surrounds the concept of TQM. It provides an easy, step-by-step guide to understanding the TQM process. These steps include: understanding the principles; assessing the need for TQM; developing an implementation plan; providing an environment for success; and auditing and monitoring progress. This book has been fully revised for the In a Week series relaunch.
Conflict in the workplace and between businesses is the natural result of a competitive environment. This title is intended to help readers recognize and understand conflict and its causes and shows how it can be resolved through listening, litigation and a collaborative culture.