Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
- ISBN10 130612249X
- ISBN13 9781306122498
- Publish Date 1 January 2013
- Publish Status Active
- Out of Print 29 April 2015
- Publish Country US
- Imprint Pearson
- Format eBook
- Pages 654
- Language English