Jon Anton

11 books • 1 series

Apr 30, 2007
Cover of Call Center Management

Call Center Management

Mar 16, 2004
Cover of Leader's Guide Website

Leader's Guide Website

Mar 1, 2004
Cover of Call Center Metrics That Matter

Call Center Metrics That Matter

Oct 16, 2002
Cover of Companion Website - Petouhoff

Companion Website - Petouhoff

May 30, 2002
Cover of Minimizing Agent Turnover

Minimizing Agent Turnover

Feb 28, 2002
Cover of 20

20

Jan 30, 2002
Cover of eBusiness Customer Service

eBusiness Customer Service

Apr 30, 2000
Cover of Call Center Benchmarking

Call Center Benchmarking (Ichor Business Books)

Nov 30, 1999
Cover of Call Center Performance Enhancement Using Simulation and Modeling

Call Center Performance Enhancement Using Simulation and Modeling

Dec 31, 1997
Cover of Listening to the Voice of the Customer

Listening to the Voice of the Customer

Feb 1, 1996
Cover of Customer Relationship Management

Customer Relationship Management