55 books • 16 series
Customer Care Excellence: How to Create an Effective Customer Focus
Coping with Unplanned Absences
The Effective Manager
Leading for Success
Coaching for High Performance
Building a High Performance Team (Soft Skills for It Professionals)
Coaching for High Performance: How to Develop Exceptional Results Through Coaching
Customer Service Skills in Your Organisation
The Essential Guide to Employee Engagement
Customer Care Excellence
Social Protection in Asia
Change Management Excellence
70 Ways to Reinvent Your Training (Trainer's Resource S.)
Change Management Excellence: Using the Four Intelligences for Successful Organizational Change
Compendium of Learning and Development Quizzes
Compendium of Customer Service Questionnaires and Inventories
Unemployment, Poverty and Gender in Urban China: Perceptions and Experiences of Laid off Workers in Three Chinese Cities (IDS Research report, #50)
The Feedback Skills Activity Pack (Trainer's Activity Packs S.)
Communication Skills (Trainer's Activity Packs S.)
Compendium of Questionnaires and Inventories
The Changing Pattern of Poverty in China (IDS Working Paper, #67)
The Facilitation Toolkit (Toolkit S.)
Perfect Empowerment (The perfect)
Process Improvement
