Offers a costumer-focused approach to improving organizational performance, which can be applied to specific areas or functions, or to organizations as a whole. Explains the techniques for each of four stages: identifying the needs, assessment and analysis, designing processes, and implementation. C
- ISBN10 0566076330
- ISBN13 9780566076336
- Publish Date 4 January 1996
- Publish Status Out of Print
- Out of Print 11 November 2008
- Publish Country GB
- Imprint Gower Publishing Ltd
- Format Hardcover
- Pages 176
- Language English