Jossey-Bass Management Series/Jossey-Bass Social & Behavioral Science

1 total work

Cutting the Costs of Conflict

by William Ury, Jeanne M. Brett, and Stephen B. Goldberg

Published 25 November 1988

The renowned mediator William Ury and his coauthors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. They explain how to diagnose and correct problems in an existing system as well as create and implement a new system where one does not exist. This four-phase process for working with disputants includes specific advice on involving the parties in diagnosing current problems, designing the system, and overcoming opposition to change.