The renowned mediator William Ury and his coauthors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. They explain how to diagnose and correct problems in an existing system as well as create and implement a new system where one does not exist. This four-phase process for working with disputants includes specific advice on involving the parties in diagnosing current problems, designing the system, and overcoming opposition to change.
- ISBN10 1555421253
- ISBN13 9781555421250
- Publish Date 25 November 1988
- Publish Status Out of Stock
- Out of Print 28 September 2006
- Publish Country US
- Publisher John Wiley & Sons Inc
- Imprint Jossey-Bass Inc.,U.S.
- Format Hardcover
- Pages 232
- Language English