Series:

Perfect Phrases

2 total works

Cover of Perfect Phrases for Communicating Change
Keeping employees focused and enthusiastic during times of organizational upheaval is crucial to a company's ability to move through change quickly and effectively. This comprehensive guide offers managers hundreds of ready-to-use phrases right at their fingertips. No matter the change situation whether it be handling resistance, clarifying new roles and responsibilities, or rallying teams Perfect Phrases for Communicating Change will provide managers with the right words at the right time. They will learn how to:Announce changeRespond to questionsOvercome employee fearClarify roles and responsibilitiesKeep employees motivatedAddress performance problems

This easy-to-use guide includes everything a manager needs to succeed the winning words and all-purpose phrases that will empower employees to adapt quickly to challenges of organizational change.

Cover of Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement—and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:

  • A micromanaging supervisor
  • An underperforming employee
  • A peer's disruptive work habits
  • Unreasonable or unethical customer requests
  • Abrupt, rude, and unprofessional coworkers