THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEConflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement—and prevent it from spreading into an uncontrollable fire.
Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:
- A micromanaging supervisor
- An underperforming employee
- A peer's disruptive work habits
- Unreasonable or unethical customer requests
- Abrupt, rude, and unprofessional coworkers
- ISBN13 9780071756167
- Publish Date 16 July 2011 (first published 3 June 2011)
- Publish Status Active
- Publish Country US
- Publisher McGraw-Hill Education - Europe
- Imprint McGraw-Hill Professional
- Format Paperback
- Pages 176
- Language English