MB Finance
3 total works
Today, retail financial service providers have far more than their traditional competitors to worry about. Competition for the consumers' wallet has become a global business powered by new business models, whilst retailers and Internet start-ups have encroached into their traditional marketplace. Meanwhile, consumer expectations are rising. What will distinguish the winners in retail financial services in the years ahead? This briefing allows you to understand the rapid pace of strategic and technological change and shows you how to respond to the opportunities to align and implement new business. Drawing on extensive primary research and featuring comprehensive case studies, it identifies the essential strategies in creating the model for the winning retail financial services provider.Contents include: * New dimensions in customer acquisition and management * Customer centric management of multiple delivery channels * Financial services and the Internet * The commercial challenge posed by the Internet * The branch * The ATM and self service kiosk * Telephone banking * The call centre * Banking online * iTV and mobile commerce -- the future of electronic delivery?
e-Commerce has the power to revolutionise the way the insurance sector does business. However, few companies have fully embraced the opportunities it offers. Those that have done so have gained a significant strategic advantage over their competitors. What is more, with regulations relaxing and new entrants moving into the market, existing companies will have to adapt, innovate or pay the price. e-Business offers enormous potential not only for customer acquisition, retention and management, but also for cutting business operating costs and improving efficiency. e-Insurance: Taking the insurance industry online presents a global overview of the market drivers of e-business across all lines of insurance, detailing winning strategies for a variety of business areas, backed up with case studies. At a time when the industry is undergoing a radical overhaul, this briefing is a must-read - whether you are already committed to conducting business online or starting to review the possibilities for your company.Coverage includes: *Building the e-business *Successfully blending e-commerce with existing business *Managing online relationships *Creating brand value *Trust and security issues *Implementing claims e-notification and tracking *"Perspectives from the battlefield" - case studies include Barclays, Cisco, PriceWaterhouseCoopers, Unisys