Premiere Series Books
2 total works
Many parts managers underestimate the business management expertise, combined with parts knowledge, that is required to efficiently operate a parts department. Author Gary Naples brings twenty years of parts management experience to By the Numbers: Principles of Automotive Parts Management.
This book presents basic parts management principles, along with business and personnel management techniques, in an easy-to-understand format. Each chapter begins with an ""illustrative case"" which describes a typical situation (pertinent to the chapter's theme) that could occur in ""real-world"" parts departments.
Part 1, entitled First Things First, is significant because it embodies pertinent essentials that all businesses, not only parts organizations, must possess and master before a successful venture can be assured. Parts 2, 3, and 4 revolve around the important asset areas that must be managed both consistently and well if success is to be ensured and competitiveness sustained. Part 3 focuses entirely on managing the precious customer assets of the parts business. Part 4 concentrates on managing people assets, namely, employees. The book concludes with Part 5, which offers some closing comments. This part adds closure to the book and reviews the essential qualities necessary to be a total quality, customer caring parts organization.