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This book shows you how to design and implement a simple and practical measurement system that will help you to improve the performance of your organisation. This is based on the concept of the Balanced Scorecard which ensures you focus on the key factors appropriate to your business, not just financial results.
The book will show you how to:
Decide what are the key drivers for your business
Decide meaningful measures using the framework of the Balanced Scorecard
Use the measures to improve the performance of your business
This book has been fully updated for the 2002 series relaunch.
The ability to manage change successfully is crucial to anyone who wants to advance their career. Written by Mike and Pippa Bourne, leading experts on appraisals as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to successfully manage change. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!