For employees to achieve their maximum potential, managers and supervisors must effectively establish and communicate performance expectations. This handbook is designed to guide managers through the process and tools needed to create an employee performance plan. The resultant action plan should help set agreed performance targets that are closely linked to the organization's key targets and measures.

Managers and supervisors need to sharpen their coaching skills if they want their employees to achieve high performance. This guidebook details what those in charge can do to develop their staff and help them meet, and even exceed, organizational expectations.