Occasional Paper

3 primary works • 5 total works

Responses to Dissatisfaction

by Julia Sinclair, Wendy Lomax, and Petra Watkinson

Published 1 February 2000

Taking Control of Word-of-mouth Marketing

by D.R. Stokes and Wendy Lomax

Published 18 January 2001

Charity Begins at Home

by Jill Pridmore and Wendy Lomax

Published 16 July 2001

Boundaries of the Diana Brand

by Alicia White and Wendy Lomax

Published July 1999

Do Satisfied Employees Make Customers Satisfied?

by Guy Harrington and Wendy Lomax

Published January 1999