Negotiation Essentials: The Tools You Need to Find Common Ground and Walk Away a Winner
by Keld Jensen
You've read John Maxwell's best-selling Winning with People, and now you're ready for some specific action steps to build on the knowledge you gained. 25 Ways to Win With People has just what you need! This complementary companion to the full-sized book is ideal for a quick refresher course on interpersonal relationships.A small sampling of the twenty-five specific actions readers can take to build positive, healthy relationships includes: Complimenting People in Front of OthersCreating a Memor...
Outsourcing of business processes has been a major and growing trend. Many major corporations have outsourced overseas and the next wave will include many SMEs moving outsourcing operations. The changes and implications for business are substantial. Based on the latest research and data, with extensive case studies, diagrams, and interviews with major corporations, this book provides a comprehensive analysis and highlights the best practice and pitfalls to avoid.
“The day this person left our company is considered an annual holiday!” THIS QUOTE, taken from Kusy and Holloway’s research on toxic personalities, echoes the frustration and confusion that come from working with or managing an extremely difficult person. Just one toxic person has the capacity to debilitate individuals, teams, and even organizations. Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an org...
The benefits of being a brilliant negotiator are immense and this updated second edition of Brilliant Negotiations will show you how to negotiate skilfully and creatively in any situation – you will learn exactly what line of questioning and responses to take to get exactly what you want and a little more! It takes you through the key strategies and phases of negotiation, providing many examples of right and wrong approaches, and is packed full of insider tips to ensure you get what you want wit...
Navigating Conflict: Tools for Difficult Conversations is perfect for readers who want positive outcomes from personal, professional, and workplace challenges.From reading this powerful guidebook, you'll gain: A step-by-step roadmap for handling conflict and tough and touchy situationsStrategies for effectively handling yourself under fireTools for dealing with toxic individuals, personality conflicts, office politics, and problematic family situationsField-tested skills, strategies, tools. and...
The Definitive Guide to Communicating in Any Crisis “When facing an already difficult crisis, the last thing a company needs is to make it worse through its own communications – or lack thereof. As one who has lived through a number of [business] crises and served as an independent investigator of the crises of others, I consider Steven Fink’s book to be an excellent guide to avoiding collecting scar tissue of your own by learning from the scar tissue painfully collected by others.”—Norman R. A...
Crisis Management
Crisis management is a topic that occupies space among many of our most prominent and brilliant business minds in an array of management settings. What to do when an incident occurs, problems arise, or the unexpected befalls an organization takes issue among a variety of scenarios and situations. Crises reside within many aspects of contemporary business environments. Whether your specialization is logistics, airfield management, or IT infrastructure, crisis management is an ever-present concern...
Work for social change through constructive engagement and systems disruption in this practical resource for social change advocates and conflict specialists In The Neutrality Trap, expert mediators and facilitators Bernard Mayer and Jacqueline N. Font-Guzmán deliver an insightful and practical exploration of how to understand the conflicts we face as social change agents. You'll learn about systems disruption and constructive engagement: how to develop the relationships and change strategies...
Increase Project Value = Attain the Goal Maximizing project value is about optimizing the tradeoff between project value and business value, two values that are constantly in tension between the project manager and the project sponsor. In this book the author brings his wealth of experience in project management to demonstrate how to increase a project’s value and ultimately contribute to the attainment of business goals From exploring the nature of “value,” as tangible resources and moral or et...
Don't settle for what you can accomplish alone."One is too small a number to achieve greatness," says New York Times best-selling author and leadership expert Dr. John C. Maxwell in this engaging primer on how to build and equip a team. Equipping 101 offers valuable insight and practical tools in a pocket-sized format that delivers what you need to know on such topics as:The power of teamworkWhy equipping is essential to a leader's successThe qualities to look for in potential leadersTen steps f...
Negotiating in a Week (Successful business in a week) (Iaw)
by Peter Fleming
Negotiating skills play a crucial role in any manager's relationship with customers, suppliers and colleaugues. This book provides an outline of the factors which contribute to successful and constructive negotiating. It addresses creating the right environment, researching, opening the meeting, proposing, summarizing and confirming, and evaluating performance. This book has been fully revised for the In a Week series relaunch.
An accessible guide showing all people how to create and sustain diversity and inclusivity in the workplace—no matter your identity, industry, or level of experience Offering real-life accounts that illustrate common workplace occurrences around inclusivity and answers to questions like “How do I identify and handle diversity landmines at work?” and “What can I do when I’ve made a mistake?” this handbook breaks down ways that organizations (and all people) can improve their cultural awareness a...
A first-of-its-kind look at the outrage being directed at organizations across the globe—and how leaders can respond to it. Outrage is everywhere—on the left and on the right—and many companies are finding themselves in the crosshairs. Go Fund Me was pressured to cut off funding to protesting truckers in Ottawa. Disney's CEO was dragged down for mishandling both sides of Florida's "Don't Say Gay" law. Facebook and other tech companies have been accused of manipulating elections in many countrie...
The Little Book of Restorative Teaching Tools (Justice and Peacebuilding)
by Lindsey Pointer, Kathleen McGoey, and Haley Farrar
Engaging Practices for Integrating Restorative Justice Principles in Group Settings As restorative practices spread around the world, scholars and practitioners have begun to ask very important questions: How should restorative practices be taught? What educational structures and methods are in alignment with restorative values and principles? Thi
Negotiation expert Kwame Christian’s motto is: “The best things in life are on the other side of difficult conversations.” If we want a more equitable workplace, and a more equitable world, we have to talk to each other about race. But, for so many of us, that’s easier said than done. Many people avoid conversations about race because of fear: fear of discomfort, damaging important relationships, being misunderstood, “cancelled,” ostracised. How to Have Difficult Conversations About Race equips...
Though conflict is normal and can never fully be prevented in the international arena, such conflicts should not lead to loss of innocent life. Tourism can offer a bottom-up approach in the mediation process and contribute to the transformation of conflicts by allowing a way to contradict official barriers motivated by religious, political, or ethnic division. Tourism has both the means and the motivation to ensure the long-term success of prevention efforts. Role and Impact of Tourism in Peaceb...
Protect your company’s finances in the event of a disaster In the face of an environmental or man-made disaster, it’s imperative to have a contingency plan that’s mapped out your corporation’s strategy to minimize the impact on the daily functions or life of the corporation. Successful planning not only can limit the damage of an unforeseen disaster but also can minimize daily mishaps—such as the mistaken deletion of files—and increase a business's overall efficiency. Faster Disaster Recovery p...
""When leaders fail to confront conflict, they become the 'biggest elephant' in the room." In a survey of more than 4,000 CEOs, executives, and managers, more than 90 percent admitted they were uncomfortable confronting or engaging in conflict. Yet leaders must realize that every conflict presents an opportunity to reach higher levels of performance. In The Elephant in the Boardroom, award-winning leadership psychologist Edgar Papke explores the unique and challenging relationship that leaders h...
You've got a good idea. You know it could make a crucial difference for you, your organization, your community. You present it to the group, but get confounding questions, inane comments, and verbal bullets in return. Before you know what's happened, your idea is dead, shot down. You're furious. Everyone has lost: Those who would have benefited from your proposal. You. Your company. Perhaps even the country. It doesn't have to be this way, maintain John Kotter and Lorne Whitehead. In Buy-In, th...
If you’re stressed and unhappy because of problems with a boss or colleague, you pay a price. Not only can your mental and physical health suffer, your nearest and dearest get sick of hearing about it. Going to bed angry and waking up only to dread a new workday is a terrible way to live. Remote work may have lessened the impact of annoying colleagues for a while, but they can still find ways to irritate. If you’re co-located, the “mute” and “stop video” buttons don’t exist to diminish your exa...