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Discover how mindfulness can help you resolve the inevitable problems that arise in your personal and professional relationships in this “groundbreaking, creative” guide to Zen-based conflict resolution (Jan Chozen Bays) Conflict is going to be part of your life—as long as you have relationships, hold down a job, or have dry cleaning to be picked up. Bracing yourself against it won’t make it go away, but if you approach it consciously, you can navigate it in a way that not only honors everyon...

Across the world governments proclaim that they will never ‘negotiate with evil’. And yet they always have and always will. From jungle clearings to stately homes and anonymous airport hotels, Talking to Terrorists puts us in the room with the terrorists, secret agents and go-betweens who seek to change the course of history. Jonathan Powell has spent nearly two decades mediating between governments and terrorist organisations. Drawing on conflicts from Colombia and Sri Lanka to Palestine and...

Crisis management is a topic that occupies space among many of our most prominent and brilliant business minds in an array of management settings. What to do when an incident occurs, problems arise, or the unexpected befalls an organization takes issue among a variety of scenarios and situations. Crises reside within many aspects of contemporary business environments. Whether your specialization is logistics, airfield management, or IT infrastructure, crisis management is an ever-present concern...

You've got a good idea. You know it could make a crucial difference for you, your organization, your community. You present it to the group, but get confounding questions, inane comments, and verbal bullets in return. Before you know what's happened, your idea is dead, shot down. You're furious. Everyone has lost: Those who would have benefited from your proposal. You. Your company. Perhaps even the country. It doesn't have to be this way, maintain John Kotter and Lorne Whitehead. In Buy-In, th...

Increase Project Value = Attain the Goal Maximizing project value is about optimizing the tradeoff between project value and business value, two values that are constantly in tension between the project manager and the project sponsor. In this book the author brings his wealth of experience in project management to demonstrate how to increase a project’s value and ultimately contribute to the attainment of business goals From exploring the nature of “value,” as tangible resources and moral or et...

Don’t let a bad boss or manager hold you back from being successful! Every day millions of people with high potential are frustrated and held back by incompetent leaders. New York Times bestselling author and leadership expert John C. Maxwell knows this because the number one question he gets asked is about how to lead when the boss isn’t a good leader. You don’t have to be trapped in your work situation. In this book, adapted from the million-selling The 360-Degree Leader, and now distilled d...

Management invests in large information systems in order to improve the effectiveness of their organisation. However, when these systems fail to meet the needs of organisational employees, feral information systems (FIS) are created in order to assist workers with their jobs or to avoid existing organsational information systems. Feral Information Systems Development: Managerial Implications seeks to accelerate the collective understandings and implications on the management of business organis...

Work for social change through constructive engagement and systems disruption in this practical resource for social change advocates and conflict specialists In The Neutrality Trap, expert mediators and facilitators Bernard Mayer and Jacqueline N. Font-Guzmán deliver an insightful and practical exploration of how to understand the conflicts we face as social change agents. You'll learn about systems disruption and constructive engagement: how to develop the relationships and change strategies...

Navigating Conflict: Tools for Difficult Conversations is perfect for readers who want positive outcomes from personal, professional, and workplace challenges.From reading this powerful guidebook, you'll gain: A step-by-step roadmap for handling conflict and tough and touchy situationsStrategies for effectively handling yourself under fireTools for dealing with toxic individuals, personality conflicts, office politics, and problematic family situationsField-tested skills, strategies, tools. and...

If you're stressed and unhappy because of problems with a boss or colleague, you pay a price. Not only can your mental and physical health suffer, your nearest and dearest get sick of hearing about it. Going to bed angry and waking up only to dread a new workday is a terrible way to live. Remote work may have lessened the impact of annoying colleagues for a while, but they can still find ways to irritate. If you're co-located, the 'mute' and 'stop video' buttons don't exist to diminish your exas...

Racial and Ethnic Diversity in the Performing Arts Workforce examines the systemic and institutional barriers and individual biases that continue to perpetuate a predominately White nonprofit performing arts workforce in the United States. Workforce diversity, for purposes of this book, is defined as racial and ethnic diversity among workforce participants and stakeholders in the performing arts, including employees, artists, board members, funders, donors, educators, audience, and community mem...

This book explains why the negotiation process is not finished when a deal is signed and elaborates on how to get better deals when focusing on sustainable collaboration rather than on the deal itself. This book is a pioneer in showing the extent of the negotiation process. It makes the case that whenever negotiators assume that the negotiation is finished when a deal is signed they dive into a pitfall. What follows the signature of a deal is the enforcement of the contract which is when all su...

Learn how to manage conflict in the workplace and benefit from it! When individuals come together in teams, their personal differences in values and attitudes can often contribute to the creation of conflict. But, as this book shows, conflict isn't necessarily destructive. When managed properly, it can actually be beneficial. "Pfeiffer's Classic Activities for Managing Conflict at Work" provides a wide range of different approaches - activities, exercises, and models - to help you understand why...

This work is part of the "WorkSmart" series, a career-skills series for professionals. Nine different types of exercises make it an interactive resource. This practical "WorkSmart" guide shares skills and techniques for handling difficult people and disruptive behaviours in the workplace. It introduces a system for resolving differences, opening the lines of communication, and avoiding office headaches. The authors explain how readers can: discover their reactions to different kinds of difficult...

Collaboration is key for organizations in the 21st century, yet few business people have been trained to teach this skill. How do you advance ideas in a collaborative way and then communicate them throughout your company? In this practical book, author Gretchen Anderson shows you how to generate ideas with others while gaining buy-in from all levels of your organization. Product managers, designers, marketers, technical leaders, and executives will obtain better insight into how team members w...

The benefits of being a brilliant negotiator are immense and this updated second edition of Brilliant Negotiations will show you how to negotiate skilfully and creatively in any situation – you will learn exactly what line of questioning and responses to take to get exactly what you want and a little more! It takes you through the key strategies and phases of negotiation, providing many examples of right and wrong approaches, and is packed full of insider tips to ensure you get what you want wit...

“The day this person left our company is considered an annual holiday!” THIS QUOTE, taken from Kusy and Holloway’s research on toxic personalities, echoes the frustration and confusion that come from working with or managing an extremely difficult person. Just one toxic person has the capacity to debilitate individuals, teams, and even organizations. Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an org...

The Definitive Guide to Communicating in Any Crisis “When facing an already difficult crisis, the last thing a company needs is to make it worse through its own communications – or lack thereof. As one who has lived through a number of [business] crises and served as an independent investigator of the crises of others, I consider Steven Fink’s book to be an excellent guide to avoiding collecting scar tissue of your own by learning from the scar tissue painfully collected by others.”—Norman R. A...

How would Lincoln view race relations, terrorism, gun control, women's equality, and the influence of special interest groups on Congress? How would he react to the invasion of Iraq and the Great Recession? How would he feel about the growing gap between the haves and the have- nots, a worker's right to strike, the minimum wage, and labor unions? Would Lincoln have a mobile phone and embrace the whirl of social media? Phillips grounds his analysis in an illuminating understanding of Lincoln's ow...

Ist auch Ihnen bei einem Meeting schon mal die passende Antwort erst im Nachhinein eingefallen? Oder haben Sie sich gefragt, wie Sie souverän durch Mitarbeitergespräche und Konflikte steuern? Petra Lahnstein legt großen Wert auf eine authentische Kommunikation, in der ein wertschätzendes Miteinander Raum findet. In diesem Buch finden Sie typische Kommunikationssituationen und konkrete Antwortoptionen, wie Sie am besten reagieren und dabei gleichzeitig Ihre Authentizität bewahren. Dabei steht ein...