One of the 100 best behavioural economic books of all time recommended by Jeff Bezos, Tim Ferriss, Satya Nadella, Brian Tracy and Erik Brynjolfsson. The Olympics. X-Factor. The Rich List. The Nobel Prize. Everywhere you look: competition - for fame, money, attention, status. Being top seems to be everything - but what is it costing all of us? We depend on competition and expect it to identify the best, make complicated decisions easy and to motivate the lazy and inspire the dreamers. But, as...
This clearly articulated statement offers a hopeful and workable approach to conflict-that eternally beleaguering human situation. John Paul Lederach is internationally recognized for his breakthrough thinking and action related to conflict on all levels-person-to-person, factions within communities, warring nations. He explores why "conflict transformation" is more appropriate than "conflict resolution" or "management." But he refuses to be drawn into impractical idealism. Conflict Transforma...
Problems that "just won't go away" can be settled through methods developed by one of America's leading experts in conflict resolution. In clear language, Weeks shows readers how to turn conflict into lasting partnerships and ensure a fruitful outcome.
Angesichts der Globalisierung suchen Unternehmen nach Moeglichkeiten, veranderten Marktanforderungen gerecht zu werden. Eine Massnahme besteht in der Auslagerung von IT-Services in Niedriglohnlander, dem "IT-Offshoring". Erste Erfahrungen deutscher Firmen waren allerdings nicht durchweg positiv. Strukturelle Rahmenbedingungen des deutschen IT-Service-Marktes, kulturelle und sprachliche Unterschiede erfordern spezifische Herangehensweisen.
Working with Difficult People (Worksmart) (Worksmart S.)
by Kathleen Lundin, William Lundin, and Michael S Dobson
This work is part of the "WorkSmart" series, a career-skills series for professionals. Nine different types of exercises make it an interactive resource. This practical "WorkSmart" guide shares skills and techniques for handling difficult people and disruptive behaviours in the workplace. It introduces a system for resolving differences, opening the lines of communication, and avoiding office headaches. The authors explain how readers can: discover their reactions to different kinds of difficult...
Ist das Mobbing? - Sieben Portrait-Skizzen von Mobbing-Betroffenen
by Christoph Bisel
Pfeiffer′s Classic Activities for Managing Conflict at Work
Learn how to manage conflict in the workplace and benefit from it! When individuals come together in teams, their personal differences in values and attitudes can often contribute to the creation of conflict. But, as this book shows, conflict isn't necessarily destructive. When managed properly, it can actually be beneficial. "Pfeiffer's Classic Activities for Managing Conflict at Work" provides a wide range of different approaches - activities, exercises, and models - to help you understand why...
Discover how mindfulness can help you resolve the inevitable problems that arise in your personal and professional relationships in this “groundbreaking, creative” guide to Zen-based conflict resolution (Jan Chozen Bays) Conflict is going to be part of your life—as long as you have relationships, hold down a job, or have dry cleaning to be picked up. Bracing yourself against it won’t make it go away, but if you approach it consciously, you can navigate it in a way that not only honors everyon...
Across the world governments proclaim that they will never ‘negotiate with evil’. And yet they always have and always will. From jungle clearings to stately homes and anonymous airport hotels, Talking to Terrorists puts us in the room with the terrorists, secret agents and go-betweens who seek to change the course of history. Jonathan Powell has spent nearly two decades mediating between governments and terrorist organisations. Drawing on conflicts from Colombia and Sri Lanka to Palestine and...
Crisis Management
Crisis management is a topic that occupies space among many of our most prominent and brilliant business minds in an array of management settings. What to do when an incident occurs, problems arise, or the unexpected befalls an organization takes issue among a variety of scenarios and situations. Crises reside within many aspects of contemporary business environments. Whether your specialization is logistics, airfield management, or IT infrastructure, crisis management is an ever-present concern...
Disputes between peers as well as between supervisors-subordinates happen numerous times a week in the corporate environment. Although the win-win concept is the ideal orientation, the notion that there can only be one winner is constantly being reinforced in some cultures. This kind of mentality can be destructive when communicating with different cultural groups by creating barriers in negotiation, resolution, and compromise; it can also lead the "loser" to feel mediocre. When the win-win orie...
You've got a good idea. You know it could make a crucial difference for you, your organization, your community. You present it to the group, but get confounding questions, inane comments, and verbal bullets in return. Before you know what's happened, your idea is dead, shot down. You're furious. Everyone has lost: Those who would have benefited from your proposal. You. Your company. Perhaps even the country. It doesn't have to be this way, maintain John Kotter and Lorne Whitehead. In Buy-In, th...
If you’re stressed and unhappy because of problems with a boss or colleague, you pay a price. Not only can your mental and physical health suffer, your nearest and dearest get sick of hearing about it. Going to bed angry and waking up only to dread a new workday is a terrible way to live. Remote work may have lessened the impact of annoying colleagues for a while, but they can still find ways to irritate. If you’re co-located, the “mute” and “stop video” buttons don’t exist to diminish your exa...
Increase Project Value = Attain the Goal Maximizing project value is about optimizing the tradeoff between project value and business value, two values that are constantly in tension between the project manager and the project sponsor. In this book the author brings his wealth of experience in project management to demonstrate how to increase a project’s value and ultimately contribute to the attainment of business goals From exploring the nature of “value,” as tangible resources and moral or et...
Don’t let a bad boss or manager hold you back from being successful! Every day millions of people with high potential are frustrated and held back by incompetent leaders. New York Times bestselling author and leadership expert John C. Maxwell knows this because the number one question he gets asked is about how to lead when the boss isn’t a good leader. You don’t have to be trapped in your work situation. In this book, adapted from the million-selling The 360-Degree Leader, and now distilled d...
Feral Information Systems Development (Advances in Business Information Systems and Analytics)
Management invests in large information systems in order to improve the effectiveness of their organisation. However, when these systems fail to meet the needs of organisational employees, feral information systems (FIS) are created in order to assist workers with their jobs or to avoid existing organsational information systems. Feral Information Systems Development: Managerial Implications seeks to accelerate the collective understandings and implications on the management of business organis...
Work for social change through constructive engagement and systems disruption in this practical resource for social change advocates and conflict specialists In The Neutrality Trap, expert mediators and facilitators Bernard Mayer and Jacqueline N. Font-Guzmán deliver an insightful and practical exploration of how to understand the conflicts we face as social change agents. You'll learn about systems disruption and constructive engagement: how to develop the relationships and change strategies...
Navigating Conflict: Tools for Difficult Conversations is perfect for readers who want positive outcomes from personal, professional, and workplace challenges.From reading this powerful guidebook, you'll gain: A step-by-step roadmap for handling conflict and tough and touchy situationsStrategies for effectively handling yourself under fireTools for dealing with toxic individuals, personality conflicts, office politics, and problematic family situationsField-tested skills, strategies, tools. and...
Culture and Conflict Management in Foreign-Invested Enterprises in China (European University studies :sociology, #369) (Europaische Hochschulschriften/European University Studies / Publications Universitaires Europeennes Reihe 22: Soziologie/Series 22: Sociology/Serie 22: Sociologie, #369)
by Shiyong Peng
The benefits of being a brilliant negotiator are immense and this updated second edition of Brilliant Negotiations will show you how to negotiate skilfully and creatively in any situation – you will learn exactly what line of questioning and responses to take to get exactly what you want and a little more! It takes you through the key strategies and phases of negotiation, providing many examples of right and wrong approaches, and is packed full of insider tips to ensure you get what you want wit...