Series:

Worksmart S.

1 total work

Cover of Working with Difficult People
This work is part of the "WorkSmart" series, a career-skills series for professionals. Nine different types of exercises make it an interactive resource. This practical "WorkSmart" guide shares skills and techniques for handling difficult people and disruptive behaviours in the workplace. It introduces a system for resolving differences, opening the lines of communication, and avoiding office headaches. The authors explain how readers can: discover their reactions to different kinds of difficult people; explore why they react the way they do; practice healthier responses to those who make their lives miserable. The book profiles nine types of difficult people: mean and angry, suspicious, pessimistic, cynical, quiet and timid, narcissistic, extremely competitive, overly-controlling and "brown-nosers", so that readers can deal with them constructively.