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Negotiating skills play a crucial role in any manager's relationship with customers, suppliers and colleaugues. This book provides an outline of the factors which contribute to successful and constructive negotiating. It addresses creating the right environment, researching, opening the meeting, proposing, summarizing and confirming, and evaluating performance. This book has been fully revised for the In a Week series relaunch.

An accessible guide showing all people how to create and sustain diversity and inclusivity in the workplace—no matter your identity, industry, or level of experience Offering real-life accounts that illustrate common workplace occurrences around inclusivity and answers to questions like “How do I identify and handle diversity landmines at work?” and “What can I do when I’ve made a mistake?” this handbook breaks down ways that organizations (and all people) can improve their cultural awareness a...

A first-of-its-kind look at the outrage being directed at organizations across the globe—and how leaders can respond to it. Outrage is everywhere—on the left and on the right—and many companies are finding themselves in the crosshairs. Go Fund Me was pressured to cut off funding to protesting truckers in Ottawa. Disney's CEO was dragged down for mishandling both sides of Florida's "Don't Say Gay" law. Facebook and other tech companies have been accused of manipulating elections in many countrie...

Engaging Practices for Integrating Restorative Justice Principles in Group Settings As restorative practices spread around the world, scholars and practitioners have begun to ask very important questions: How should restorative practices be taught? What educational structures and methods are in alignment with restorative values and principles? Thi

Negotiation expert Kwame Christian’s motto is: “The best things in life are on the other side of difficult conversations.” If we want a more equitable workplace, and a more equitable world, we have to talk to each other about race. But, for so many of us, that’s easier said than done. Many people avoid conversations about race because of fear: fear of discomfort, damaging important relationships, being misunderstood, “cancelled,” ostracised. How to Have Difficult Conversations About Race equips...

Though conflict is normal and can never fully be prevented in the international arena, such conflicts should not lead to loss of innocent life. Tourism can offer a bottom-up approach in the mediation process and contribute to the transformation of conflicts by allowing a way to contradict official barriers motivated by religious, political, or ethnic division. Tourism has both the means and the motivation to ensure the long-term success of prevention efforts. Role and Impact of Tourism in Peaceb...

Protect your company’s finances in the event of a disaster  In the face of an environmental or man-made disaster, it’s imperative to have a contingency plan that’s mapped out your corporation’s strategy to minimize the impact on the daily functions or life of the corporation. Successful planning not only can limit the damage of an unforeseen disaster but also can minimize daily mishaps—such as the mistaken deletion of files—and increase a business's overall efficiency. Faster Disaster Recovery p...

""When leaders fail to confront conflict, they become the 'biggest elephant' in the room." In a survey of more than 4,000 CEOs, executives, and managers, more than 90 percent admitted they were uncomfortable confronting or engaging in conflict. Yet leaders must realize that every conflict presents an opportunity to reach higher levels of performance. In The Elephant in the Boardroom, award-winning leadership psychologist Edgar Papke explores the unique and challenging relationship that leaders h...

Das Buch von Derek Brandt zeigt anhand von Geschichten und konkreten Tipps aus der umfangreichen Berufspraxis des Autors auf, wie eine positive Arbeitsatmosphäre und eine authentische Führung zur Transformation von Unternehmen beitragen können. Mithilfe von Analysen und Erfahrungsberichten erläutert der Autor einen neuen Weg - weg von hierarchischen Strukturen hin zu teamorientierter Führung und selbstbestimmten Mitarbeitenden, um eine neue Dynamik in der Organisation zu schaffen. Gerade die n...

Don't settle for what you can accomplish alone."One is too small a number to achieve greatness," says New York Times best-selling author and leadership expert Dr. John C. Maxwell in this engaging primer on how to build and equip a team. Equipping 101 offers valuable insight and practical tools in a pocket-sized format that delivers what you need to know on such topics as:The power of teamworkWhy equipping is essential to a leader's successThe qualities to look for in potential leadersTen steps f...

Contemporary societies are increasingly crisis-prone, and crises have profound implications for the rapidly changing political, economic, and social landscape. Crises pose major challenges to governments, communities, leaders, and organizations. The Oxford Encyclopedia of Crisis Analysis provides a comprehensive overview of the rapidly emerging and evolving field of crisis studies and explores its connection to several relevant neighboring fields of knowledge. Crises are complex, unfold in dive...

Employee participation and voice (EPV) concern power and influence. Traditionally, EPV has encompassed worker attempts to wrest control from employers through radical societal transformation or to share control through collective regulation by trade unions. This book offers a controversial alternative arguing that, in recent years, participation has shifted direction. In Employee Voice and Participation, the author contends that participation has moved away from employee attempts to secure auto...

Business Recovery Planning (or rather the lack of it amongst most UK companies) has been increasingly in the news in recent years. This book argues the case for every company (of all shapes and sizes) to consider the impact a disaster would have on their business. It covers issues such as: Where is your company going wrong What is insured. How a plan should be developed How to handle disaster when it happens How to cope with the aftermath of disaster How to implement a recovery plan

Pressures, problems, and conflicts are a fact of life. But the manager who can face problems head-on and deal with them calmly is way ahead of the game. How to Stay Cool, Calm & Collected When the Pressure's On offers a systematic approach to dealing with a world that often seems a chaotic confluence of tough decisions, difficult situations, and combative people. Written by a stress expert with a Ph.D. in organizational psychology, this antidote to stress and strain lays out a unique and powerfu...

One of the 100 best behavioural economic books of all time recommended by Jeff Bezos, Tim Ferriss, Satya Nadella, Brian Tracy and Erik Brynjolfsson. The Olympics. X-Factor. The Rich List. The Nobel Prize. Everywhere you look: competition - for fame, money, attention, status. Being top seems to be everything - but what is it costing all of us? We depend on competition and expect it to identify the best, make complicated decisions easy and to motivate the lazy and inspire the dreamers. But, as...

This clearly articulated statement offers a hopeful and workable approach to conflict-that eternally beleaguering human situation. John Paul Lederach is internationally recognized for his breakthrough thinking and action related to conflict on all levels-person-to-person, factions within communities, warring nations. He explores why "conflict transformation" is more appropriate than "conflict resolution" or "management." But he refuses to be drawn into impractical idealism. Conflict Transforma...

Problems that "just won't go away" can be settled through methods developed by one of America's leading experts in conflict resolution. In clear language, Weeks shows readers how to turn conflict into lasting partnerships and ensure a fruitful outcome.

Angesichts der Globalisierung suchen Unternehmen nach Moeglichkeiten, veranderten Marktanforderungen gerecht zu werden. Eine Massnahme besteht in der Auslagerung von IT-Services in Niedriglohnlander, dem "IT-Offshoring". Erste Erfahrungen deutscher Firmen waren allerdings nicht durchweg positiv. Strukturelle Rahmenbedingungen des deutschen IT-Service-Marktes, kulturelle und sprachliche Unterschiede erfordern spezifische Herangehensweisen.