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Banks take very large risks by consistently herding in the same perilous directions while believing they are safe and unique. This book presents a risk management framework to understand conformity and deviance within investment banks and other large organizations. It suggests that some groups understand the dynamics of this conformity to their advantage. This requires a deeper understanding of the risk in risk management. Fraudsters can game the system to their advantage legally and illegally;...

This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. It not only references the source material from the core ITIL texts but also gives practical guidance based on real life. Exam candidates no longer have to rely just on their memory and revision, but are able to draw on their understanding of the material and thereby significantly increase their chance of success in both the examination and the adoption of the principles in their professional life. An...

The sixth of a new, well-received and highly acclaimed series on critical infrastructure and homeland security, Dam Protection and Homeland Security is a reference source that is designed to serve and advise U.S. project designers, engineers, managers, superintendents and supervisors of dams, navigation locks, levees, dikes, hurricane barriers, mine tailings and other industrial waste impoundments, and other similar water retention and water control facilities who want quick answers to complicat...

ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The objective is to provide guidance for organisations that provide IT services. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. An ITIL® Licensed Product.

The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. A major part of this role is to ensure that incidents are dealt with effectively and normal service is restored as quickly as possible. Responsibilities include developing, implementing, monitoring and improving processes and procedures and this essential guide covers areas such as purpose, required skills and career progression, as well as tools, standards and frameworks.

Based on substantial ethnographic, textual and archival research, this interesting book offers a new perspective on the anthropology of the western Indian Ocean. Writing in a clear, engaging style, and covering an impressive range of theoretical terrain, Simpson critically explores the relationships between people and things that give life to the region and drive shifting patterns of social change among Muslims in the highly-politicized state of Gujarat. Scholars of the Indian Ocean, Muslim soc...

In recent years, the countries of the Europe and Central Asia (ECA) Region have experienced a marked decline in the interest of international private operators and investors in municipal infrastructure projects, in line with the trend experienced in other emerging markets. The objective of this paper is to explore the possible innovative elements of a Public-Private Partnership (PPP) in an effort to rekindle the sagging private finance interest in municipal infrastructure in the ECA Region. The...

Innovation is a major contributory factor to economic growth. How can it be encouraged? One solution favoured especially in highly-competitive high-tech industries is cooperation in research and development. The theoretical issues raised by these joint ventures are examined in these essays which cover all aspects for growth, technology, competition and welfare. Contributions from the UK, Europe, North America and Asia ensure a broad international approach. There is an indepth study of European t...

This collection of articles on population growth spans 20 years of the author's thinking and research on a wide range of issues. The book opens with a presentation of the early history of demography before Thomas Malthus wrote his essay on the principles of population (1798) that marked the beginnings of modern demography as a science. The author follows up with a chapter on the estimates made at various times in the past hundred years about the maximum number of people who could live on earth....

Advertised as "a new standard for living, " the Lustron Home was introduced in 1948 in response to the urgent need for housing for veterans returning from World War II and their rapidly growing families. These enameled steel, prefabricated houses became very popular, and were heavily promoted from 1948 to 1950. Approximately 2,500 went up all over the United States and even South America. This work chronicles the history of the Lustron Corporation--how it got started and why it failed. The archi...

Does Bill Gates's retirement consign Microsoft to the corporate retirement home as well? Mary Jo Foley doesn't think so. Her 25 years of Microsoft-watching provides a unique vantage point from which to speculate on how Microsoft might write its next chapter. Identifying signposts and interpreting clues she knows well, Foley offers a thought-provoking view of the software giant's post-Gates future. Don't be surprised to be surprised.

This book focuses on the three interrelated energy infrastructure segments: electricity, petroleum, and natural gas. It presents common-sense methodologies in a straightforward manner and is accessible to those who have no experience with energy infrastructure or homeland security. It is intended to help employers and employees handle security threats they must be prepared to meet on a daily basis.