The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. A major part of this role is to ensure that incidents are dealt with effectively and normal service is restored as quickly as possible. Responsibilities include developing, implementing, monitoring and improving processes and procedures and this essential guide covers areas such as purpose, required skills and career progression, as well as tools, standards and frameworks.
- ISBN10 1780172338
- ISBN13 9781780172330
- Publish Date 29 July 2014 (first published 1 January 2014)
- Publish Status Out of Print
- Out of Print 27 January 2021
- Publish Country GB
- Publisher BCS Learning & Development Limited
- Imprint BCS, The Chartered Institute for IT
- Format Paperback
- Pages 144
- Language English
- URL http://bcs.org/sdimanager