Terrific Five Star Customer Service
by Dan Casey, Stan Toler, and Keith Hawk
"What does the customer want in the 21C? Not just a simple set of objective improvements. But stuff that speaks his language, pushes his buttons, clicks with his karma, and fits in with his priorities." Max Mckeown Technology is changing faster than customers, customers are changing faster than organisations, and organisations are changing faster than the people who run them. Catch up! "After 15 years working with US Presidents. My advice? Listen to Max McKeown. On the wisdom scale, he is a c...
Call Center Metrics That Matter
by Frank L. Domurath, Jon Anton, and Jeroen Jeths
Outstanding Customer Service
As a small-business owner or solopreneur, you wear many hats—perhaps the most important of which is marketer. But these days, with so many new ways to reach customers and clients and only so much time in the day, it’s hard to know where to start. Should you be using social media? Email? Blogs? Video? SEO? Small-business marketing doesn’t have to be a mystery. It’s just a series of simple decisions (and the action steps to implement those decisions) that will help you regain the clarity, confiden...
First Class Customer Service (First class customer service)
The "First Class Customer Service" series is for those organizations wishing to encourage staff to take on personal responsibility for problem solving as part of their work towards a particular quality standard. Practically focused and drawing on everyday experiences, the series provides all the knowledge and understanding, as well as practical workplace activities to support those who are working towards the Customer Service S/NVQ Level 2. The series covers the 15 key areas of customer service...
Best Team Ever (Teamwork Appreciation Gifts, #1)
by Creative Gifts Studio
Improving Your Customer Service
Digital Economy for Customer Benefit and Business Fairness
The international conference "Sustainable Collaboration in Business, Technology, Information and Innovation (SCBTII) 2019" has brought together academics, professionals, entrepreneurs, researchers, learners, and other related groups from around the world who have a special interest in theories and practices in the development of the field of digital economy for global competitiveness. Considering that, at present, technology and industry 4.0 are still a leading trend and offer great opportunitie...
Salespeople today face a fast-paced and increasingly crowded marketplace where meaningful product differentiation has all but disappeared. To compete success fully, sellers must set themselves apart in the eyes of buyers. Amp Up Your Sales shows anyone how to become the trusted sales professional who consistently winsnew business.Customers are overloaded with information, overwhelmed by options, and short on time - so the salesperson who is always responsive and completely focused on value, is t...
How to Make Your Customers Love You! (Customer Service Training, #13)
by Customer Service Training Institute