NCFE Level 2 Certificate in Contact Centre Operations
by Billy Dedat
Trust, Social Relations and Engagement: Understanding Customer Behaviour on the Web
by Donatella Padua
With clear analysis and practical frameworks, this book provides step-by-step guidance businesses can use to prosper in the new era of digital media "An incredibly useful and valuable guidebook to the new consumer economy. Buy it. Learn from it. Succeed with it."-Jeff Jarvis, author of What Would Google Do "This is the stuff that every business and nonprofit needs to embrace if they're going to succeed in a changing world."-Vivian Schiller, CEO of NPR With clear analysis and practical framewor...
Fpc Fp3: Identifying and Satisfying Client Needs
Combining comprehensive and up-to-date syllabus coverage with exercises and exam-style questions, this text focuses on protection, savings and investment. Awarded by the Chartered Insurance Institute (CII), the FPC is designed for people involved in the selling of financial products or services. The FPC is the compulsory minimum standard required by the industry's regulatory body - the Personal Investment Authority. The AFPC (advanced) represents the next optional level of qualification. This te...
Thank God It's Monday! is about loving what you're doing and creating massive results. Roxanne Emmerich introduces you to two CEOs: one desperately struggling to stay afloat and another who's discovered a better route to growth and profitability. As you join them both on their journey, you'll gain valuable insights for jumpstarting positive change from anywhere in the organization, replacing dysfunctional organizational behaviors with passion and creativity, overcoming setbacks and making vision...
The world is changing. So is the Customer. Companies have to reinvent themselves and transform their business thinking to take advantage of such changes, and they must do so by focusing on the most important part of their business: the Customer. Doing so will build sustainable competitive advantage, Customer loyalty and market share, and shareholder wealth, and this book discusses and teaches how This book expands the realms and the understanding of Customer Value Management (CVM), and creates...
Digitalisierung Im Filialsystem
by Hermann Riedl and Christian Printing
In today's competitive marketplace, the most successful businesses are those with superior customer service, and Garry Lennon's practical manual aims to help you gain this competitive edge. A key feature of the manual is its recognition that successful customer service strategies need to be reflected across the business. They need to teach, consolidate and reinforce the right service behaviours on the job - whether in the backroom, boardroom or call centre. An extensive array of activities cover...
You Are The Best Costumer All The Other Costumers Are Fake News. Everyone Agrees. Believe Me.
by Rocket Publishing
Messenger Log (Logbook, Journal - 120 pages, 6 x 9 inches) (Centurion Logbooks/Record Books)
by Centurion Logbooks
Alternative Educational Futures
by Marcus Bussey, Sohail Inayatullah, and Ivana Milojevic