Nobody has helped more banks reach the top 5 percent of performance and stay there than Roxanne Emmerich and her team. She is chair of the Institute for Extraordinary Banking-home of the Banky(TM)-CEO of The Emmerich Group, and the New York Times and international bestselling author of Thank God It's Monday!(R) How to Create a Workplace You and Your Customers Love as well as a handful of books that have shaped the banking industry.
