Business Action Pocketbooks
2 total works
Providing guidance on effective written, spoken and electronic communications in business, this pocketbook covers: business letters and reports; presentations; e-mail and the Internet; brochures and leaflets; presentation packages and video conferencing; press releases; and telephone skills.
This pocketbook provides an overview of the core concepts and techniques for managing continuous activities and discrete projects. The text aims to encourage the reader to think about efficiency, effectiveness and economy, while never losing sight of the need to provide a quality product or service. The key areas covered are: effective decision-making, including problem-solving, business decision-making and information management; corporate policies, including health and safety, total quality management and ISO 9000 and ISO 14000; planning, including project management models and simulations, work study, flow charts and time-tracking, crisis management and disaster-planning and staff planning; and systems, including stock control and inventory and purchasing methods.