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What this globalization means for businesspeople is that the need to interact with people who are culturally different has never been greater and will only increase in the future. Cross-cultural people skills are important because managing people effectively is key to organizational effectiveness, and the people in organizations are increasingly multicultural. This book is about becoming more effective in dealing with people from different cultural backgrounds. It is about acquiring the global people skills that are important for twenty-first-century managers. It is for people who travel overseas and encounter new cultures, as well as for those who stay at home and find that other cultures come to them. It is about acquiring the cultural intelligence not only to survive without difficulty or embarrassment in the new global, multicultural business environment, but to pursue your goals in this environment with the confidence needed for success.