Series:

Foundations and Trends (R) in Marketing

3 total works

Cover of A Chronology of Health Care Marketing Research
A Chronology of Health Care Marketing Research is intended to begin to understand marketing issues in the realm of health care. The primary focus of this monograph is the collection of summaries of marketing research articles reported in chapters 2 to 4, which together represent what is known in academic research at the nexus of marketing and health care. Chapters 2 to 4 do not comprise a traditional literature review but is intended as a chronological overview to serve as a database of synopses of the marketing articles that investigate issues regarding healthcare, offering a resource for scholars wishing to get acquainted with the research that has been conducted to date on a particular healthcare topic of interest. These chapters present the marketing perspective about health care - research that has been conducted by marketers. Chapters 5 and 6 contain research and writings about healthcare by scholars in other disciplines for marketers to showcase complementary points of view. Thus, chapters 2 to 4 should interest marketing academics and practitioners and may also be informative to those outside of marketing who may be unaware of the research that has been conducted in this field. Chapters 5 and 6 report from other fields and disciplines with the primary intention of providing interesting and informative coverage to marketers regarding how others approach some overlapping research topics. The second point of difference is that chapters 2 to 4 offer depth, aiming to be comprehensive in covering that which is known from marketing research in the healthcare arena, whereas chapters 5 and 6 focus on breadth and currency, sampling some representative articles to lend awareness to marketers of research conducted on healthcare issues by scholars from other disciplines.

Cover of Studying Healthcare from a Marketing Perspective
Studying Healthcare from a Marketing Perspective is forward-looking and reflects on issues where marketers could have greater impact and use their potential roles to further improving health care. This monograph is intended to be practical and useful, and with all suggestions and recommendations deriving from solid theory. These topics are useful for healthcare administrators, providers, marketers, and other practitioners in this industry, along with academics who are interested in contributing to healthcare research. Section 2 begins with a brief description of several relevant and applicable theoretical perspectives. These conceptual frameworks have been applied to many kinds of human behavior, and we will implement them as relevant to healthcare decision-making and consumer behavior. In the sections that follow, we then draw from these concepts because they provide validated grounding in offering suggestions that certain marketing actions should be effective in modifying healthcare behaviors and improving healthcare outcomes. Section 3 discusses healthcare issues for individual consumers, such as lifestyle choices and how marketers influence more beneficial decision-making. Section 4 discusses dyadic healthcare phenomena involving the consumers (patients) together with another actor such as their healthcare provider or other system entities such as their insurance company and payers. Section 5 reviews the numerous organizations representing the many industries that converge on health care provision and support. Section 6 provides a societal perspective regarding health care and welfare more generally. Section 7 offers conclusions, and the monograph closes with an Appendix that presents a brief summary of the marketing research literature on health care.

Cover of Social Media Analytics and Its Applications in Marketing
Social Media Analytics and Its Applications in Marketing focuses on the intersection of three closely related domains -- marketing, social media, and social media analytics (SMA). In other words, this monograph concerns marketing-based decisions related to social media and social media analytics (SMA) or social media and social media analytics from the perspective of the marketing discipline. In SMA, the authors emphasize the roles of data and tools in tackling marketing problems. In marketing applications within the context of SMA, they discuss not only current problems, but also trends and future directions. The basic approach of this monograph can help both marketing practitioners and academics better understand how to use marketing analytics to identify the common patterns and trends produced by consumers and firms. The monograph is organized as follows. First, it describes the general state of social media and SMA offering both practical and theoretical perspectives. A four-step SMA framework called AAVF (Acquisition-Analysis-Value-Feedback) is proposed based on examination of some existing frameworks and processes for SMA. Second, it examines social media analytics (SMA) particularly within marketing as a collection of tools and methods used to unearth the practical values of consumer and brand data. Third, it shows how common methods for SMA have been utilized for common marketing problems. Some common SMA methods encompass the analysis of big data, text analytics, visual analytics, artificial intelligence, machine learning, and deep learning. Finally, trends and future research topics for SMA are discussed, particularly within marketing.