This book presents the High--Impact Training Model, designed to help you identify your training needs, map your approach, and track ongoing success.

This text describes how process improvement works from start to finish, following a clear, practical model and using real-life examples. The book provides tools and techniques for each step of the way, as well as examples of their use. It also provides insights you and your team can apply for both immediate process improvement opportunities and long efforts.

Help all employees understand and facilitate the change process with the six-step change-management model in this guidebook. It focuses on what happens and what to expect as the change unfolds, and helps every employee become an empowered, active participant.