This text is intended for undergraduate or graduate courses in crisis intervention in counsellor education, human services, nursing, criminal justice, and social work. It should also be appropriate for field experience, internship, or practicum courses. It offers readers a set of skills and case intervention strategies that can be adapted to virtually any crisis situation. The authors draw on their own experiences as well as from interviews with crisis intervention experts to offer contemporary humans service workers a text focused on how, when, and what to do, for specific crisis situations. Offering practical solutions to the daily problems human service workers face on the job, the text aims to enhance theories with case material, dialogues, and scripts from actual live interventions.