The MIT Press Series

This book looks at two of the central issues - quality control and productivity - facing industry (whether manufacturing or service industry) and considers the practical responses that management should take. Dr Deming has had a major role in establishing statistical techniques of quality control, and is widely recognised by the Japanese for his work in helping them achieve their enviable reputation for high quality goods. The book provides a full account of the author's fresh thinking on the primacy of improving quality, productivity, and competitive position, and of the key role of management in that achievement. It is not another manual of techniques, however - the emphasis throughout is to provide a better understanding of the causes of the distinct problems of industry in the United States, Britain, and elsewhere and how these problems can be resolved.

The New Economics for Industry, Government, Education

by W Edwards Deming

Published 31 July 2000

In this book W. Edwards Deming details the system of transformation that underlies the 14 Points for Management presented in Out of the Crisis.

"... competition, we see now, is destructive. It would be better if everyone would work together as a system, with the aim for everybody to win. What we need is cooperation and transformation to a new style of management."

In this book W. Edwards Deming details the system of transformation that underlies the 14 Points for Management presented in Out of the Crisis. The system of profound knowledge, as it is called, consists of four parts: appreciation for a system, knowledge about variation, theory of knowledge, and psychology. Describing prevailing management style as a prison, Deming shows how a style based on cooperation rather than competition can help people develop joy in work and learning at the same time that it brings about long-term success in the market. Indicative of Deming's philosophy is his advice to abolish performance reviews on the job and grades in school.

Previously published by MIT-CAES