Process Improvement Skills

by J William Pfeiffer

Published 25 December 1994
This hands-on workshop is an effective way of helping people understand the quality process and how to make it work on a day-to-day basis. This timely module introduces and shows how to create: Mind mapsProcess Analysis SystemsFlow chartsPERT charts Using examples, exercises, and case studies, this workshop teaches the basic concept of workflow processes. Participants actively participate in the exercises so they fully understand how to use these important tools in their jobs every day. Help your organization in its quest to attain quality with the Process-Improvement Skills workshop. Help participants:Identify the importance of continuously challenging workflow processIdentify the components of a workflow processDefine desired results of a workflow process in terms of specific criteriaMonitor, challenge, and choose the best way to improve processes TIMING: 1/2-day AUDIENCE: All employees at all levels

Leadership Essentials

by J William Pfeiffer

Published 1 December 1994
Develop leaders at all levels in your organization! Achieving results is central to leadership. Vision must be built on a desire to change things for the better. Leaders who "lead by example" gain commitment from followers. Leading and managing are not the same thing. Participants will learn all these lessons--and more--when they participate in this complete leadership program.

The half-day workshop includes complete instructions for the facilitator, along with a video and reproducible overheads. This workshop is an excellent addition to your management development and coaching sessions.

After completing this workshop, participants will be able to:



Develop a vision that will motivate others
Develop an effective work team by focusing on strengths and needs of group members
Identify ways to communicate and reinforce the vision . . . and much more!

Leading Effective Meetings

by J William Pfeiffer

Published 25 December 1994
Help managers and team leaders improve meeting effectiveness! Effectively run meetings, save time and money, and help preserve enthusiasm and morale. This program reinforces basic communication skills, including overcoming barriers, designing and sAnding appropriate messages, and listening to understand.

Participants learn skills critical for successful meetings such as:



Understanding each meeting's purpose and expected results
Planning and preparing for meetings
Handling difficult interpersonal situations
And more!

This brief training program would be a useful module in your management development and team-building sessions.

Teach participants how to:



Use communication skills to give and receive ideas
Encourage brainstorming
Build upon the ideas generated
Make decisions and follow up on them

TIMING: 1/2-day

AUDIENCE: Managers, team leaders, anyone who leads meetings