In 90 Minutes
1 total work
This is another in the "In Ninety Minutes" series which offers the reader a comprehensive but easily readable and digestible text covering a specific topic in an hour and a half of study. The concept of emotional intelligence as a tool for improved personal and business performance is well established amongst psychologists, academics, theorists and consultants. However, in the wider community it still has an air of mystery about it. This concise, practical guide explains both the theory and the practice in straightforward terms which anyone can understand. Areas covered include: What is emotional intelligence?; Why is it important?; a 4-step process for developing emotional competence; how to put it into practice, including: emotional engagement, empathetic listening, assertiveness without aggression, advanced communication, and team management/participation; and, the benefits of EQ - both to individuals and to organisations.