Performance Management plays a vital role in the competitive, uncertain and volatile shipping industry. Shipping companies must perform well across the entire organisation in order to satisfy the demands of stakeholders, shareholders and customers. This book is a practical guide for shipping managers on how to develop an accurate and holistic performance measurement system, and how to manage and improve company performance at the corporate and departmental level.

This unique book is an authoritative guide to performance measurement, and it has been designed specifically with the shipping and maritime transport industry in mind.