Series:

Worksmart

3 total works

Cover of Working with Difficult People
This work is part of the "WorkSmart" series, a career-skills series for professionals. Nine different types of exercises make it an interactive resource. This practical "WorkSmart" guide shares skills and techniques for handling difficult people and disruptive behaviours in the workplace. It introduces a system for resolving differences, opening the lines of communication, and avoiding office headaches. The authors explain how readers can: discover their reactions to different kinds of difficult people; explore why they react the way they do; practice healthier responses to those who make their lives miserable. The book profiles nine types of difficult people: mean and angry, suspicious, pessimistic, cynical, quiet and timid, narcissistic, extremely competitive, overly-controlling and "brown-nosers", so that readers can deal with them constructively.

Cover of Goal Setting

Goal Setting

by Susan B Wilson and Michael S Dobson

Published 29 October 1993
This guide shows the importance of goals and how to set and achieve them. Featuring self-audits, checklists, case studies and 11 strategies to reach both the workplace and personal goals, the book shows readers how to: formulate achievable goals and put them down in writing; make plans for reaching their goals; recognise and negotiate obstacles to their goals; develop assertiveness skills; and establish priorities and make the most of their time.

Cover of Goal Setting: How to Create an Action Plan and Achieve Your Goals