Crisis Communications: The Definitive Guide to Managing the Message
by Steven Fink
The Definitive Guide to Communicating in Any Crisis "When facing an already difficult crisis, the last thing a company needs is to make it worse through its own communications - or lack thereof. As one who has lived through a number of [business] crises and served as an independent investigator of the crises of others, I consider Steven Fink's book to be an excellent guide to avoiding collecting scar tissue of your own by learning from the scar tissue painfully collected by others."-Norman R. Au...
How Will You Measure Your Life?
by Clayton Christensen, James Allworth, and Karen Dillon
How do you lead a fulfilling life? That profound question animates this book of inspiration and insight from world-class business strategist and bestselling author of The Innovator's Dilemma, Clayton Christensen. After beating a heart attack, advanced-stage cancer and a stroke in three successive years, the world-renowned innovation expert and author of one of the best selling and most influential business books of all time - The Innovator's Dilemma - Clayton M. Christensen delivered a...
The Role of Federal Military Forces in Domestic Disorders, 1877-1945 (Army Historical)
by Ronald H. Cole and Clayton D Laurie
First published in 1984. This book represents a major study of union responses to the economic crisis of the 1970s and 1980s. Abjuring governmental or managerial outlooks, it argues that unions, as representatives of essential producer groups, would be central to the renegotiation of the economic world. The work also stresses the importance of situating union responses to the crisis within the socio-historical evolution of their political economies during the rise and decline of the post-war eco...
This timely report covers remedial action after the event but it also offers expert advice on preparation and planning so that, should a crisis occur, damage of every kind is limited as far as possible. It guides you through the various stages of setting up a viable crisis response capability and provides answers to key questions that every CEO should want to ask--and that every Corporate Crisis Manager should be able to answer.
Contemporary Trends in Conflict and Communication
Conflict communication has been dramatically disrupted in an era of increased polarization that impacts the willingness and ability of people with different views and values to engage in productive dialogue that crosses bridges and promotes understanding. The use of social media is often implicated in the promulgation of alternative facts, false news, and intimidation, yet technology and new media also have the capacity to enhance and transform conflict communication in family, workplace, and so...
Collaborating with the Enemy: How to Work with People You Dont Agree with or Like or Trust
by KAHANE
Collaboration is increasingly difficult and increasingly necessary Often, to get something done that really matters to us, we need to work with people we don’t agree with or like or trust. Adam Kahane has faced this challenge many times, working on big issues like democracy and jobs and climate change and on everyday issues in organizations and families. He has learned that our conventional understanding of collaboration—that it requires a harmonious team that agrees on where it’s going, how...
Negotiation is one of the most important skills in business. Fact. No other skill will give you a better chance of optimising your success and your organisation's success. Every time you negotiate, you are looking for an increased advantage. This book delivers it. From planning, dynamics and strategies, to psychology, tactics and behaviours, nothing will put you in a stronger position to build capability, build negotiation strategies and facilitate negotiations through to successful conclusions....
Dieses Buch zeigt, wie sich Konflikte und Krisen fruhzeitig erkennen und analysieren lassen, Krisen uberwunden werden und durch welche praventiven Masnahmen Krisensituationen gar nicht erst entstehen oder ihre Eskalation vermieden wird.
A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale. One of the only trade publications that takes the manager's...
This is a quick-read instructional book, packed with anecdotes and advice for all those people who are generally terrible at negotiating and would like to do it better! Based on several years of practical and successful negotiating around the world, the approach adopted by the author in this book will help anyone (with little or no experience or confidence in negotiation) seal deals on favourable terms. Written in Bob Etherington s distinctive style, combining highly practical advice told in an...
A nascent industry in the 1990s, business process outsourcing (BPO) has taken India by storm. While this industry has been enmeshed in bad press and myths, the fact remains that it has proved to be an engine of economic growth for India over the last one decade. V. Anandkumar (VAK) and Subhasish Biswas have provided an insider's perspective that will be an invaluable read for the 150,000 'BPOites' that enter this industry every year from second and third-tier cities, and to those that are alread...
Como Mantener Una Conversacion Dificil (Difficult Conversations Spanish Edition)
Self-Determination in Mediation (Acr Practitioner's Guide)
by Dan Simon and Tara L West