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Von touristischen Destinationen der neuen Generation wird zukünftig ein stärkerer Fokus auf Prozess- und Produktaufgaben gefordert. Die Entwicklung touristischer Produkte verlangt aufgrund dessen Komplexität nach einem Instrument, welches ermöglicht, kundenorientierte Produkte zu entwickeln. Eine junge Denkrichtung, die diese hohe Erwartungshaltung erfüllen könnte, ist der kundenfokussierte und iterative Denkansatz des Service Design. In dieser Arbeit werden zwölf Instrumente aus dem Service Des...

The Management of Service Operations draws on aspects of management of manufacturing operations to show the interrelationship of operations throughout the supply chain. Tools and techniques for developing and implementing value adding strategies are provided and everyday examples are drawn on to give practical advice on how to make more efficient use of resources in order to gain competitive advantage. The text concludes with a chapter on change management designed to alter the culture of an org...

Inspirational table decorating themes from the formal to the everyday, with the advice on international etiquette, seating snd laying a table correctly

Talent management is a way banks acquire competitive advantage. Practices such as personality profiling with effective knowledge-based productivity and the application of high-performance work systems help to set a company apart from its competition and maintain this competitive advantage. This book provides an in-depth look at the relationship between personality types and individual-level performance in knowledge-based environments, through cases in Australia’s banking and finance sector. Thi...

Innovative and the first of its kind, this informative and multidisciplinary book explores the socio-cultural significance inherent in event infrastructures. While mainstream event management literature addresses event infrastructures mainly through its operational relevance, this carefully compiled edited volume takes infrastructures as an analytical point in respect to its social, political, economic and cultural potential of the study of events. Borrowing from the ongoing social scientific d...

Divided into nine parts, Leisure Marketing: a global perspective guides the reader through leisure and marketing concepts, the marketing mix, key issues in different sectors, topical issues (such as globalisation, marketing research and ethics, for example branding and environmental issues), and the future of leisure marketing. A section of the book is devoted entirely to international case studies, which illustrate and highlight key themes and issues raised throughout in order to facilitate lea...

Global Airlines: Competition in a Transnational Industry presents an overview of the changing scene in air transport covering current issues such as security, no frills airlines, 'open skies' agreements, the outcome of the recent downturn in economic activity and the emergence of transnational airlines, and takes a forward looking view of these challenges for the industry. Since the publication of the second edition in 1999 major changes have occurred in the industry. The 'rules of the game' in...

In 1996 over 16 million people visited Tokyo Disneyland, making it the most popular of the many theme parks in Japan. Since it opened in 1983, Tokyo Disneyland has been analyzed mainly as an example of the globalization of the American leisure industry and its organizational culture, particularly the "company manual". By looking at how Tokyo Disneyland is experienced by employees, management and visitors, Aviad Raz shows that it is much more an example of successful importation, adaption, and do...

The wealth of data available on sports makes the industry a singular laboratory for observing economic and business behavior and theory. This unique reference on sports economics research provides a detailed perspective on the current state of the discipline. Covering both team and individual sports that include tennis, golf, and motor racing, the handbook explores what we know, what we do not know, what is stable, what is changing, what is certain, and what is controversial in sports economics....

This Reader provides comprehensive coverage of the scholarly literature in sports tourism. Divided into four parts, each prefaced by a substantial introduction from the editor, it presents the key themes, state of the art research and new conceptual thinking in sports tourism studies. Topics covered include:understanding the sports touristimpacts of sports tourism policy and management considerations for sports tourismapproaches to research in sports tourismArticles cover a broad range of the ne...

The fundamental tenet of this Design Leadership book is that design is a commercial and social imperative and its management and leadership are integral parts of what can make business successful, government effective and society safer and more enjoyable for everyone. The text draws on Raymond Turner’s extensive experience and insights into the effective use of design as a business resource for competitive advantage and social benefit. Raymond brings his experience of working for iconic busin...

In recent years, the number of strip clubs in the United States has increased dramatically. Dressed up with terms such as "gentlemens clubs, " they often feature valet parking, limousines, executive dining rooms, extravagant menus-and, of course, topless or nude women dancing on stage. Stripping has become a big business, with over 3.5 million people, primarily men, attending clubs each week. But what about the women who perform in the clubs? Why do they do it? What is their perception of their...

Death care is one of the fastest growing industries in the United States. The various parts of the industry have undergone dramatic changes in the past several years, particularly in the development of cemetery and mortuary combinations that provide complete death care to consumers at a single location and in the franchising of large, investor-owned funeral homes and cemeteries. This work analyzes the recent changes in death care and provides in-depth coverage of the several death care industrie...

A comprehensive analysis of the experiences of workers in various service-sector occupations to explore how the shift to a service-based economy fundamentally transforms the nature of work and the challenges of workplace empowerment in contemporary Americ

Barbershops is a tribute to a romantic time when waiting in line was an excuse for a chat and when looking good was a personal mantra. Once a hub of local news and activity, sacred to men and closed to women, the barbershop is slowly disappearing. Barbershops captures the original, beautiful, kitsch, and sometimes surreal beauty of these fading places. Featuring brilliant portraits, unusual decor, and heartbreaking stories, it will transport you to one of the most authentic spaces in our urban e...

This book explains the relevance of theories prevalent amongst business and management consultants to the leisure sector and provides practical advice for leisure managers. The author illustrates how theories can be applied by leisure managers and also examines a range of issues specific to leisure, such as maximally efficient use of premises for dual purposes. Bill Tancred is the author of "Health Related Fitness - How to Get Fit and Stay Fit for the Rest of Your Life".

Provides readers with an understanding of strategic decision making in hospitality industries. The text examines the key characteristics of market structure, determining how suppliers compete in the market and identifying and contrasting performance of competitors in this sector.