How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial s...
In recent years, developing a value proposition has become a primary consideration for businesses. A value proposition is a business or marketing statement that summarises why a customer should buy a particular product or service - highlighting the benefits, costs and value that a company can deliver to prospective customers and customer segments, and demonstrating the advantages over any competitors. Value Propositions to Sales Propositions provides guidance for business leaders - demonstrat...
Complaints & Follow Up Log (Logbook, Journal - 120 pages, 6 x 9 inches) (Centurion Logbooks/Record Books)
by Centurion Logbooks
The Definitive Guide to Customer Relationship Management (Collection)
by Dr V Kumar
Customers. Com is by internationally renowned consultant and analyst Patricia Seybold. The book's purpose is to provide expert - but very accessible - advice to business people, showing how companies can use information technology, including the Internet, to get closer to their customers. Everyone knows the prediction: the Internet will change the way business is done. And everyone has the same fear: they will fall behind their competitors and miss the boat. Customers. Com does not offer breathl...
Successful Customer Relationship Management Programs and Technologies
Successful Customer Relationship Management Programs and Technologies: Issues and Trends offers the latest research and developments for researchers, practitioners, and academics alike. This volume contains case studies, methodologies, frameworks and architectures, and generally the cutting edge in research within the field of customer relationship management. In order to stay abreast of the latest updates in the field, a volume like this serves as a reference book and handbook for semantics and...
This is a guide to building good service on the Web. It provides a blueprint of ready-to-implement ideas and solutions for how to provide great service in cyberspace.
ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM. "Once again, Bryan Bergeron proves that he is ahead of the curve when it comes to understanding the value of customer relationships. This remarkable book is geared not only toward corporate executives with mega-investments in CRM, but can also b...
Excellence in Managing the Business-to-Business Customer Relationship
by Chris Hutton, Harvey Ells, and Paul Frost
Competitive Customer Service (Business Performance Improvement - Practitioner S.)
by Roy Weston and R. Palmer
Customers Relationship Management
by H. Mohamed, A. Sagadevan, and H. Mohamad