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Research continues to show that strong emotional intelligence is critical for anyone hoping become a top-performer in their workplace. Emotional intelligence provides us with a better understanding of ourselves and those around us. This Infoline is designed for anyone looking to understand the basics of emotional intelligence with an eye toward improving their abilities. Readers will learn how emotional intelligence is related to work performance, how to assess their own emotional intelligence,...

Avoid being offended, or worse offending Norway locals, instead familiarise yourself with local customs and cultures by reading Culture Smart! Norway. This handy, pocket-sized book will help you to ease your way into a different culture and will assist yo

A Twenty-Something's Guide to Workplace Culture and Communication Flip-Flops and Microwaved Fish is all about helping soon-to-be-college grads and those first starting out in their careers learn how to be more than just professional-ish. It offers funny, practical advice on truly understanding and managing life at work. Written for both American and non-American twenty-somethings and anyone who's uncertain about what standard business protocol in an office should look like, this book provides u...

Intelligence, ambition, and skill will start you on the road to success, but without strong communications skills, social savvy, and a sense of appropriate behavior . . . you won't get far. And in today's culture where rudeness is unfortunately becoming more and more routine, a strong competitive advantage goes to those who have sharpened the forgotten but fundamental skill of courtesy.In The Etiquette Edge, readers will get a crash course in the entire field of modern business manners. From int...