101 Pat-Downs: An Undercover Look at Airport Security and the TSA

by Shawna Malvini Redden

Two million people fly commercially every day in the United States, and every single passenger must interact with members of airport security. Why do travelers put up with long lines and invasive screenings? Why do Transportation Security Administration officers (TSOs) put up with the disrespect and anger directed at them?

Shawna Malvini Redden asked these questions for years—interviewing passenger and security officers alike, taking note of everything from carry-on bananas to passengers who fumed when their water bottles were confiscated. Malvini Redden encountered a range of passengers: the entitled business travelers; the parents with toddlers; the hot mess, travels-once-a-year, can’t-figure-out-how-to-get-through-the-security-checkpoint-without-crying flier. The answers, Malvini Redden admitted, were far more complex than she anticipated.

101 Pat-Downs is the story of Malvini Redden’s research journey, part confessional, part investigative research, and part light-hearted social commentary. In it she illuminates common experiences in airport security checkpoints specifically focused on emotion and identity, presenting the inside scoop on airport security interactions via her experiences and those of passengers and TSOs.

Along the way Malvini Redden introduces common characters of airport security, humanizing the stereotypically gruff TSO and explaining in a social-science framework why so many passengers feel nervous inside TSA checkpoints. Ultimately, Malvini Redden shows how people navigate communication in complex interpersonal situations and offers research-driven suggestions for improving interactions for passengers and TSOs alike.
 

• ISBN10: 1640123628
• ISBN13: 9781640123625
• Publish Date: 1 June 2021
• Publish Status: Active
• Publish Country: US
• Imprint: Potomac Books Inc
• Format: Hardcover
• Pages: 296
• Language: English

Reviews

[Jeff Sexton]

Enlightening. As someone who had their first flight literally weeks before 9/11 (ATL to MCO in late July 2001) and who has experienced TSA quite frequently in *cruise* terminals (rather than airline terminals, which are the focus here), I can truly say that I absolutely enjoyed this book and that the author's general observations tend to ring true with my own. Where she goes off to examine the actual communication channels in more "research" mode... well, that was the very subject of her PhD dissertation, and thus the impetus for this very research. :) The description of this book claims in part that it is "the story of Malvini Redden’s research journey, part confessional, part investigative research, and part light-hearted social commentary". I would say that this is a spot-on summation right there. There is quite a bit here, much that even infrequent air travelers like myself will see from even our experiences. (Though many claim I am more observant than many, so perhaps the observations Malvini Redden shares here won't be *as* obvious to others?) The approach here is much more conversational and much less "ivory tower", and I seem to remember this book having a shorter bibliography that others - which is perfectly fine for a more first-person, personal investigation/ memoir style book. In other words, exactly this type of book. Overall a very good book to put in the hands of first time flyers and maybe even to have on hand for those situations where someone is being a major PITA through security at the airport - find a convenient way to offer them this book once you're both through the line. :) Ultimately, this was truly a fun and informative read, and thus is very much recommended.