This in-depth guidebook is your ideal companion for implementing service desk projects using SAP Solution Manager 4.0. Its process-oriented description of the Service Desk function, and detailed instructions on implementing the service desk process in your enterprise, are based on a sample representative enterprise and are specifically designed to help you hit the ground running with this important technology.
The process modelling is directly followed by a highly detailed look at its practical implementation, with many tips and trick to help you avoid costly mistakes during implementation. Within the pages of this invaluable resource, you'll also learn about all of the specific functions in greater detail, including the solution database, and the bidirectional and web interfaces, plus much more.
- ISBN10 1592292143
- ISBN13 9781592292141
- Publish Date 1 January 1970
- Publish Status Out of Print
- Out of Print 28 March 2012
- Publish Country US
- Imprint SAP Press
- Format Hardcover
- Pages 135
- Language English