Improving Your Customer Service: National Occupational Standards in Customer Service at NVQ/SVQ Level 2

by Beverley Dann and David Parsons

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  • ISBN10 0953902803
  • ISBN13 9780953902804
  • Publish Date 30 July 2000
  • Publish Status Out of Print
  • Out of Print 4 February 2008
  • Publish Country GB
  • Imprint Institute of Customer Service
  • Format Hardcover
  • Pages 48
  • Language English