Why Service Stinks...: And Exactly What to Do about it

by T Scott Gross

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  • ISBN10 0793176816
  • ISBN13 9780793176816
  • Publish Date 1 November 2003
  • Publish Status Out of Stock
  • Out of Print 10 January 2014
  • Publish Country US
  • Publisher Kaplan AEC Education
  • Imprint Kaplan Trade
  • Format Paperback (US Trade)
  • Pages 240
  • Language English