Many organizations are looking to implement Service Operation Processes as a way to improve the structure and quality of the business. The information found within the book is based on the ITIL Version 3 framework, specifically the Event Management, Incident Management, Request Fulfillment, Problem Management and Access Management processes. The book is designed to answer a lot of the questions about IT Operations Management and provide you with useful guides, templates and essential, but simple to use assessments. The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement. Presentations can be used to educate or be used as the basis for management presentations or when making business cases for IT Operations Management implementation. The additional information will enable you to improve your organizations methodology knowledge base.
- ISBN10 1447581741
- ISBN13 9781447581741
- Publish Date 5 October 2011
- Publish Status Out of Print
- Out of Print 21 May 2014
- Publish Country GB
- Imprint Lulu.com
- Format eBook (OEB)
- Language English